Ticket Refund Policy

DUQUESNE ATHLETICS REFUND POLICY

Refunds, Exchanges & Reissues
Please be advised refunds or exchanges for purchases will only be issued for extenuating circumstances. It is a fan's responsibility to carefully review all aspects of the event including event restrictions, dates, times, locations, pricing, fees and seat selection. Refunds will not be issued for any lost, stolen, destroyed or damaged tickets. Tickets can be reissued with a new barcode 24 hours in advance of an event. A proof of purchase (providing a confirmation number or a receipt) from the original purchaser is required to reissue tickets.

The policy is subject to changes and updates as information becomes available. The staff is also understanding of the fact that there are unique and special circumstances. If you have a special request, please contact the Dean Honda Ticket Office at 412-232-3853.

Cancelled or Postponed Events
If a contest is cancelled or rescheduled prior to the start of the contest due to an extraordinary event or circumstance beyond the control of Duquesne Athletics such as inclement weather, natural disaster, loss of power or other force majeure, ticket holders will be issued a ticket to the rescheduled context or offered the option to exchange the original ticket for a ticket to a future regular season game, subject to availability. Ticket holders may exchange their ticket with the Duquesne Athletics Ticket Office during normal business hours. Ticket holder must have a confirmation number, original printed ticket or a receipt to the cancelled game in order to exchange. No refunds will be given.

Once an event begins no refunds will be given.

COVID REFUND POLICIES
Although we anticipate normal operations this season, should for any reason we experience capacity restrictions, cancellations or other scheduling issues due to COVID-19 the following will be used as a guide for refunds or exchanges. These policies will only be adopted for COVID-19 related cancellations, delays or pauses.

Season Tickets or Mini-Plans
Unaltered Seasons
If a season is unaltered in its entirety, without any cancelled or rescheduled contests, the prevailing ticket refund policy will remain in effect. Special accommodations will be made upon request.

Delayed Seasons
For any delayed seasons, once the schedules are announced, athletics will offer a timeframe in which fans can request an account credit or refund (less fees) for any season tickets purchased. Fans selecting an account credit may utilize credits for single-game ticket purchases for the current season or apply the money towards their ticket accounts. Requests for refunds must be completed in the outlined timeframe or an account credits will be administered. Refunds will be administered in the same manner they were received.

Shortened Seasons

Accounts paid in full: fans will have the option to receive an account credit (with the choice to utilize credits on single game ticket purchases for the current season or to apply the money towards their ticket accounts) or request a refund (less fees).
Accounts on payment plans or with a remaining balance: money paid will first be applied toward their ticket accounts. If a surplus remains, fans will have the option to receive an account credit (with the choice to utilize credits on single game ticket purchases for the current season or to apply the money towards their ticket accounts) or request a refund (less fees). Any account that still has a balance due, will be expected to pay upon that remaining balance before tickets are issued.

Cancelled Seasons
For any ticketed sport with a cancelled season, fans will have the option to apply their payment to to future events or request a refund (less fees).

Single Game Tickets
Unaltered Seasons
If a season is unaltered in its entirety, without any cancelled or rescheduled contests, the prevailing ticket refund policy will remain in effect. Special accommodations will be made upon request.

Delayed Seasons
For any delayed seasons, once the new schedule is announced, athletics will offer a timeframe in which fans may contact the ticket office to select tickets to a different game, receive an account credit or request a refund (less fees). Requests for refunds must be completed in the outlined timeframe or an account credits will be administered. Refunds will be administered in the same manner they were received.

Shortened Seasons
If a season is shortened and a single-game ticket was purchased for a cancelled or unscheduled contest, fans will have the option to select tickets to a different game, receive an account credit or request a refund (less fees).

Cancelled Seasons
For any ticketed sport with a cancelled season, fans will have the option to receive an account credit or request a refund (less fees).

DEFINITIONS
Unaltered Season: a season that competes the previously announced number of contests in the traditionally schedules time frame, without any delays or cancellations. Example: Men's basketball tips off the season in November 2025 and hosts 16-18 home games.

Delayed Season: a season that starts at a different time than previously announced but is still played with the original number of contests and no cancellations. Example: Football still competes in five home games but the season is played in the Spring of 2026. Or, basketball does not begin competition until January 2026 extending into March or April 2026 but still hosts the anticipated number of home games.

Shortened Season: a season in which the team still competes during the traditional timeframe but the number of contests is less than the previously announced or anticipated schedule. Or a season that begins competition but contests are cancelled prior to the completion of the originally announced schedule. Example: Women's basketball begins their season in November 2025 but is forced to cancel all games after January 2026.

Cancelled Season: a season that in which none of the previously announced number of contests or anticipated contests are played. Example: Football and basketball do not compete during the 2020-21 academic year.

Sport	Unaltered	Delayed	Shortened	Cancelled
Football	Start: Sept. or Oct. 2025 5 home contests	Start: After Nov. 2025 or Spring 2026 Start 5 home contests	Less than 5 home contests	No season is played during the 2025-26 academic year
Men's Basketball*	Start: Nov. 2025 16-18 home contests	Start: After January 2026 playing into April/May 2026 16-18 home contests	Less than 16 home contests	No season is played during the 2025-26 academic year
Women's Basketball*	Start: Nov. 2025 12-14 home contests	Start: After January 2026 playing into April/May 2026 12-14 home contests	Less than 12 home contests	No season is played during the 2025-26 academic year

*The ticket office is currently accepting only 50% deposits on men's basketball season tickets. The l season ticket price was built based on a "normal" men's basketball season with no capacity limitations. Season tickets prices could be adjusted based on the number of games played in the new UPMC Cooper Fieldhouse as well as the other "home" venues the teams travel to this season and capacity details. Final schedules are expected in September 2025, final prices will be announced at that time and final payments will be due in accordance with the official start to the season.

Dates, opponents, times and locations are subject to change.

Duquesne University Athletics

Ticket Refund Policy

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