Duquesne Mobile Ticketing

5/1/2021 1:03:00 PM

Image with the text Managing Your Tickets

Image with the text Downloading Entering Game

Image with the text: Transferring You Tickets

The biggest advantage of digital tickets? You will NEVER "leave your tickets at home" or "bring the wrong tickets to the game" again! As long as you remembered your phone, you can access all of your tickets, any time. If you added them to your Wallet (Apple or Android) they will always be there until you remove them. If you didn't add them to your wallet or you can't find your email, click the button below to log in to your account, and your tickets are listed there. You can add them to your wallet or transfer them to family/friends.

Special Notes:
Your mobile tickets will arrive as a link via email, sent to the email address associated with your Duquesne Athletics ticketing account. Season tickets and all tickets for the same event will be sent in one email. To ensure that you receive the email containing your tickets, please add our email addresses, ticketservices@duq.edu and duquesneathletics@athletics.duq.edu, to your approved spam filter list. Please set your email to accept attachments. If you do not receive the email in your inbox, please check your spam folder. Mobile tickets may be used on any type of smartphone with a mobile ticket viewer (such as Apple, Android, Windows, etc.). Wallet files may only be used on Apple iPhones with the Wallet app.

Always download tickets to your device once you receive them due to connectivity at the stadium or arena.

ALL-IN-1 PASS

INTRODUCING THE ALL-IN-1 PASS

Exclusively for Season Ticket Holders

ALL-IN-1 is a smart ticket that will simplify your digital wallet. You can now add your entire season ticket to your phone’s wallet once. For each seat on your account, download the ALL-IN-1 pass and after each game, the pass will automatically update before the next event.

QUICK & EASY

Add each ALL-IN-1 Pass to your digital wallet only once!

DECLUTTER YOUR WALLET

ALL-IN-1 automatically updates to the next game of the season.

ALL-IN-1 IS SMART

ALL-IN-1 pass will update if you transfer or sell your tickets.

TRANSFER & MANAGE TICKETS

Don’t worry, you can still transfer and manage eligible tickets from your Duquesne Athletics Ticket Account.

ALL-IN-1 PASS INSTRUCTIONS

Use the images and instructions below to add your ALL-IN-1 Pass tickets to your wallet. Repeat these steps for every ticket you have on your account.

Find tickets with the "All-In-1" mark.

Select add to wallet or passbook.

Tap "Add"

View all events associated with your ALL-IN-1 Pass in your account.

ALL-IN-1 Passes will indicate such in the upper right corner.

ALL-IN-1 FAQ'S

ALL-IN-1 is a smart ticket that will simplify your digital wallet. Add each ALL-IN-1 ticket once per seat and it will automatically update to the next event. The ALL-IN-1 pass consolidates your entire sports season, series of performances, or set of shows into a single pass.
Currently eligible for football, men's basketball and women's basketball season ticket holders and mini-plan purchasers.
When you retrieve/access your ticket in My Account, the ALL-IN-1 logo displays on the top right corner of ticket.
Login to My Account on your mobile device. Click Add to Wallet, and you’re done! You can also use the step-by-step guide above.
Add each seat just once. In your digital wallet, the ALL-IN-1 pass knows to rotate to the next event automatically.
ALL-IN-1 automatically updates after an event has ended to display the next event. The update may not be immediate.
Check your ALL-IN-1 pass in your digital wallet to verify. After the previous event has passed, it shows the next event’s date! Please note, the update may not be immediate.
ALL-IN-1 will automatically update before each preceding event. Make sure you have enabled Automatic Updates on your Wallet app for the pass. If you do not see the update, please contact the Ticket Office. If you are attending a double-header event, see the question below.
For double header events, please login to My Account and download a single pass for the second event. The second event of the day will not show in your ALL-IN-1 pass.
The ALL-IN-1 pass in your digital wallet will display “VOIDED” or collapse, depending on your mobile device. In My Account, the ticket will no longer display under My Upcoming Events. In addition, if you click on “View ALL-IN-1 events” under the Event Details Page, the event will be greyed out.
No, but the events included in your ALL-IN-1 pass can be managed individually. The recipient of a transferred, sold, or exchanged individual ticket will receive a single pass, not a ALL-IN-1 pass.
No, ALL-IN-1 tickets are pre-determined by the Ticket Office.
Yes, go to My Account and access your pass anytime.

MOBILE TICKETING FAQ'S

Flexibility
Real-time changes to event dates and times are reflected immediately on digital tickets. Mobile tickets also allow guests to manage their tickets from their mobile phone 24/7 with "My Account" which includes the seamless transfer of tickets. No more having to leave tickets at will call or connecting with a friend before the game. You can transfer via email or by sending a link via text message.
Ease of Use
Through "My Account", you always have your tickets on you. You may download or transfer your tickets at any time. It also adds a layer of security, guarding against the production of fraudulent and counterfeit tickets.
The shift to mobile-only ticketing also provides a safer environment for fans, offering a fully contact-less entry into venues.
A digital ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. It's our effort to make your Duquesne experience the best!

Digital tickets provide:
Quick and easy entry to all venues using your mobile phone or smart device
Instant access to all your tickets via "My Account"
The ability to manage and transfer your tickets at any time
An easy way to go green by printing less paper
Reduced risk of lost, stolen, counterfeit or forgotten tickets
24/7 online capabilities
You will receive an email with a link for each event containing your tickets. Season tickets and all the tickets for an event will be delivered via a single link. Once you log in to access your tickets, you can add those to your Apple Wallet or Google Pay Wallet by selecting the appropriate button. This will need to be done for every ticket for the event. (For example, if you purchased four tickets, you need to click the icon "Add to Apple Wallet" on all four tickets.)

The ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique code that is scanned at the event. If any copies are made of the ticket, only the first scan will be allowed entry. If a unique code has already been scanned, the attendant will be alerted and entry will not be permitted.
For step-by-step instructions on how to access your mobile tickets via iPhone or Android visit our mobile ticketing instructions page.
Digital-only means tickets will no longer be printed on hard ticket stock. At check-out, fans can choose from two options: mobile tickets or print-at-home PDF tickets. Mobile tickets can be downloaded to your phone. PDF tickets can be printed on paper at home and presented at the stadium. PDF tickets can also be shown on your smartphone by enlarging the barcode area.
NOTE: Please do not print the mobile tickets on paper. The barcode is only made to scan on a digital device and will not scan on gameday.
During the check-out process, you have two options for ticket delivery “Mobile” or “Print at Home”. These options are not interchangeable and apply to all tickets in your purchase. For example, by selecting “mobile delivery” your email containing the ticket(s) will only provide links for mobile tickets and will not include access to “Print at Home” printable PDFs. As a reminder, mobile tickets cannot be printed as the barcode is meant for digital scanning only.
Similarly, by selecting “print at home delivery”, the email containing the ticket(s) will only include links for printable PDFs. These can be stored as documents on your phone, but will not have the same wallet functionalities as the mobile ticket options.
SEASON & MINI-PLAN TICKETS
As season or mini-plan ticket holders, all your tickets will be delivered via a single email and prior to the start of the season. When selecting your delivery method keep in mind that the delivery method you select will:
apply for all ticketed events in that season and
apply to all purchased tickets (e.g. if you have four (4) seats all seats will be delivered via the same method)
It is highly suggested to use mobile delivery for the ease of access and ability to transfer to other attendees.
SINGLE-GAME PURCHASES
Tickets purchased in a single transaction will all be delivered in the same fashion. However, if you purchase tickets in separate transactions you can change your delivery method with each transaction. For example:
A fan who purchases four (4) tickets to a single game will have all four (4) tickets arrive via the delivery method selected at check out.
A fan who purchases two (2) tickets to four different games will have all the tickets, to all the games arrive via the delivery method selected at check out.
A fan who purchases two (2) tickets to one game and checks out selecting mobile ticketing; then completes a separate transaction for two (2) tickets to the same event but chooses “Print at Home” will receive two separate emails based on the delivery method selected at check out.

CHANGING YOUR DELIVERY METHOD
The only way to change your selected delivery method is to contact the Dean Honda Ticket Office at 412-232-DUKE (3853). You will need to provide a confirmation number as proof of purchase to change your ticket delivery option.
Mobile tickets may be used on any type of smartphone with a Mobile ticket viewer (such as Apple, Android, Windows, etc). Wallet files may only be used on Apple iPhones with the Wallet app. Apple Wallet comes pre-installed as an App from Apple. Wallet is only available on iPhone devices running iOS 6 or later. iPhone 5 comes with iOS 6 pre-installed, whereas iPhone 3GS devices or later can be upgraded to iOS 6.
Android users will need to download the Google Pay Wallet app in order to save tickets to their phone.
NOTE: iPads DO NOT support Wallet regardless of iOS versions.
You can access the Duquesne Account Manager by clicking here. Through the Account Manager, you will have the ability to:
Reserve your Tickets
Transfer tickets to Friends, Family, or Clients
Update Account Information
When signed in to the Duquesne Account Manager site, click on Manage Tickets. From there, you will be able to print your tickets. We recommend using regular 8.5"x11" white paper.
If you don't have a printer, we recommend using the mobile option available. This saves you time and money. You can simply download the ticket(s) to your phone.
Make sure you have used the correct email address.
Check your junk mail folder.
Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.
Be sure to add our email addresses, ticketservices@duq.edu and duquesneathletics@athletics.duq.edu, to your list of trusted email addresses.
Please allow at least one hour for your emails to arrive. All tickets will be sent out at least 48 hours prior to the event.
If after going through the above steps you still cannot find an email containing your mobile tickets, on your mobile device please follow these steps:
Go to GoDuquesne.com/myaccount
Log in to your ticketing account
In the upper right-hand corner click on the menu bar (three stripes)
Select: My Account
Below the menu options, you should see all your tickets listed under “My Tickets”
Click on each individual ticket to add to your wallet or transfer tickets.
Please contact the staff in the Dean Honda Ticket Office, Monday-Friday between the hours of 10:00 AM and 4:00 PM EST at 412-232-3853 or by email ticketservices@duq.edu for further assistance.